FAQs
Getting Started
How do I get started with antiqueauctions.co.ke?
Using our simple sign-up forms, it’s easy to create an Antique Auctions account and start bidding. All areas of the site are viewable as a guest, but to take advantage of our great features you will need to register.
How do I register for an auction?
To bid in a sale, you must register on the site and then sign up to bid in each sale that you want to participate in. You can choose whether you wish to pay 3% on top of the hammer price, or a flat fee of Ksh 1000 to bid on unlimited lots within that sale.
Why am I being asked to give card details?
You will need to enter card details in order to be verified to bid – this is just a precaution to ensure you are who you say you are.
Does Antique Auctions store my credit/debit card details?
We do not store your card details anywhere on our site. They are securely stored by DPO our merchant service provider.
Bidding
What are the system requirements for watching and listening to antiqueauctions.co.ke Live! Auctions?
An up to date version of any web browser preferably Firefox, Internet Explorer or Chrome with Javascript enabled, and Adobe Flash Player installed.
How can I get more information about a lot I found on your site?
Simple enquiry forms can be found on the site, using this form you can request a condition report, further images, or further information about the item directly from the auction house
How do I know if my absentee bid was accepted?
The auction house you placed the bid with, will email you to acknowledge your bid.
How far in advance should I register for a live auction?
Registration can happen at any time, even when the sale is underway but we suggest you register at least 24 hours to allow time for verification if necessary.
Do I have to register for a live auction before I watch it?
Anybody can watch a live sale as a guest, but you must register for the sale if you want to bid. You can still register even after the sale has started.
Can I be reminded by email or text about the sales I have registered for?
Yes, when you register for a sale you will be asked if you want a reminder email or text message (You will need to register your mobile phone number if you want to receive a text message).
After the Auction
What additional costs are there?
If you chose the 3% option you will pay this on-top of the hammer price. If you chose the flat fee option you will pay Ksh 1000 only to bid on unlimited lots in that sale.
What happens when the auction has finished?
Once the sale has ended, if you have been the successful bidder on your chosen lots, the auction house will contact you to arrange payment of your items.
How do I know what items I have won?
You will be contacted by the auction house after the sale to arrange to make payment for the items.
How do I pay for my items?
Payment methods will vary from auction house to auction house, you will be advised on the preferred method of payment when the auction house contacts you to take payment.
Will the auction house package and deliver my items for me?
The delivery and packing policy of the auction house can be found clearly displayed on the site page. We suggest you check the policy before bidding, to ensure you are happy with the process. In some cases an in-house service will be provided. We may contract an external courier service at your request. Where an in-house service is not provided, they may suggest a local courier who will post and pack your item(s) for you.
Can I return an item?
If you deem an item has been inaccurately described within a catalogue then we advise you speak to the auction house it was purchased from. If you do not wish to keep the item for any other reason then you cannot return it as such, but you could consign it for sale in a future auction.
Selling
Can I upload items I want to sell via your website?
You cannot upload items for sale on our website. If you have an item you wish to sell at the auction call us on +254 72 274 6 134 and we will be happy to assist you to find the best saleroom for your items.