FAQs

Getting Started

Using our simple sign-up forms, it’s easy to create an Antique Auctions account and start bidding. All areas of the site are viewable as a guest, but to take advantage of our great features you will need to register.

To bid in a sale, you must register on the site and then sign up to bid in each sale that you want to participate in. You can choose whether you wish to pay 3% on top of the hammer price, or a flat fee of Ksh 1000 to bid on unlimited lots within that sale.

You will need to enter card details in order to be verified to bid – this is just a precaution to ensure you are who you say you are.

We do not store your card details anywhere on our site. They are securely stored by DPO our merchant service provider.

Bidding

An up to date version of any web browser preferably Firefox, Internet Explorer or Chrome with Javascript enabled, and Adobe Flash Player installed.

Simple enquiry forms can be found on the site, using this form you can request a condition report, further images, or further information about the item directly from the auction house

The auction house you placed the bid with, will email you to acknowledge your bid.

Registration can happen at any time, even when the sale is underway but we suggest you register at least 24 hours to allow time for verification if necessary.

Anybody can watch a live sale as a guest, but you must register for the sale if you want to bid. You can still register even after the sale has started.

Yes, when you register for a sale you will be asked if you want a reminder email or text message (You will need to register your mobile phone number if you want to receive a text message).

After the Auction

If you chose the 3% option you will pay this on-top of the hammer price. If you chose the flat fee option you will pay Ksh 1000 only to bid on unlimited lots in that sale.

Once the sale has ended, if you have been the successful bidder on your chosen lots, the auction house will contact you to arrange payment of your items.

You will be contacted by the auction house after the sale to arrange to make payment for the items.

Payment methods will vary from auction house to auction house, you will be advised on the preferred method of payment when the auction house contacts you to take payment.

The delivery and packing policy of the auction house can be found clearly displayed on the site page. We suggest you check the policy before bidding, to ensure you are happy with the process. In some cases an in-house service will be provided. We may contract an external courier service at your request. Where an in-house service is not provided, they may suggest a local courier who will post and pack your item(s) for you.

If you deem an item has been inaccurately described within a catalogue then we advise you speak to the auction house it was purchased from. If you do not wish to keep the item for any other reason then you cannot return it as such, but you could consign it for sale in a future auction.

Selling

You cannot upload items for sale on our website. If you have an item you wish to sell at the auction call us on +254 72 274 6 134 and we will be happy to assist you to find the best saleroom for your items.

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